At Canvas Forward, we carefully prepare and ship each order ourselves to ensure that every piece of artwork arrives safely and in excellent condition.

Order Processing

Orders are typically processed within 3–7 business days after purchase. This time allows us to prepare, print, package, and quality-check each order before shipment.

During periods of high demand, processing times may be slightly longer. If there are any significant delays, we will communicate updates as needed.

Shipping Times

Once an order has been processed and shipped, delivery times will vary depending on the shipping method selected and the destination.

Canvas Forward is not responsible for delays caused by shipping carriers, weather, incorrect shipping information provided by the customer, or other circumstances outside of our control.

Shipping Costs

Shipping costs are calculated and displayed during checkout. Customers are responsible for providing accurate shipping information at the time of purchase.

Order Tracking

When available, tracking information will be provided once an order has been shipped.

Damaged or Lost Orders

We package orders carefully to help prevent damage during shipping. If your order arrives damaged, please contact us within 7 days of delivery at canvasforward@gmail.com with your order number and photos of the damage.

We will review the issue and determine an appropriate resolution, which may include a replacement or refund in accordance with our Refund Policy.

If an order is marked as delivered but cannot be located, please first check with household members, neighbors, and the shipping carrier. Canvas Forward is not responsible for packages that are confirmed as delivered to the address provided by the customer.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided during checkout is accurate. If an order is returned due to incorrect or incomplete information, additional shipping costs may apply.

Contact Us

If you have questions about your order or shipping, please contact:

Email: canvasforward@gmail.com
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Last Updated: August 4, 2026