At Canvas Forward, every purchase helps support opportunities in the arts. Because each order directly contributes to our mission and many of our products are made to order or sold in limited quantities, we maintain the following refund policy.

Original Artwork

All sales of original artwork are final. Due to the one-of-a-kind nature of these pieces, we do not offer refunds, returns, or exchanges unless the artwork arrives damaged or the wrong item is received.

Art Prints

Art prints are final sale and cannot be returned or exchanged simply because of a change of mind, preference, or ordering error.

If your print arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photographs of the issue. We will review the claim and, at our discretion, provide a replacement or refund.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please email canvasforward@gmail.com within 7 days of delivery with your order number and photos of the issue. Claims submitted after this period may not be eligible for replacement or refund.

Order Cancellations

Orders may only be canceled before production or shipment begins. Once an order has entered production or has shipped, it cannot be canceled.

Shipping

Shipping charges are non-refundable except when required by law or if the error was made by Canvas Forward.

Chargebacks

If you experience an issue with your order, we encourage you to contact canvasforward@gmail.com first so we can work toward a fair resolution before initiating a chargeback through your payment provider.

We reserve the right to refuse refunds or replacements in cases of abuse, fraudulent claims, or repeated misuse of this policy.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.